Privacy Policy

Your privacy is important to us. It is Orpago's policy to respect your privacy regarding any information we may collect from you across our website, www.orpago.co.uk, and other sites we own and operate.

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Phone/mobile number
  • Home/Mailing address
  • Payment information

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
  • we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to enable you to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes; and
  • to comply with our legal obligations and resolve any disputes that we may have.

4. Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
  • third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

9. Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

10. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

Orpago's Data Controller
Tom Dorich
01548 559077

Orpago's Data Protection Officer
Tom Dorich
01548 559077

This policy is effective as of 28th May 2025.

01

Marie McQuillan

Dear Tom, just a note to say thank you for our fabulous table and chairs.

Some people thought I was mad to place a long distance order without seeing your work, but I am pleased to say I made the right decision! The chairs are really comfortable even with no cushions and the workmanship is first class.

I would highly recommend your work to anyone looking for a top quality commission that will last generations.

02

Marcella Leith

When we commissioned our pippy oak dining table Tom was extremely professional and reassuring, never having had a bespoke piece of furniture previously, obviously we had a few concerns, buying something you haven’t seen can be quite difficult!

Our worries were totally unfounded! 

Tom is an excellent craftsman, our table is a work of art and is way beyond our high expectations. The carefully selected pippy oak is just gorgeous. The table completed with 8 stunning chairs.

We hope to place an order for a pippy oak linen press/ sideboard as soon as possible!

03

Carol Markovic

I am delighted with my table, chairs and bench. I cannot thank Tom and his partner enough for the guidance, care and thought shown during the early decision days.

When they arrived - beautiful design and craftsmanship to take my breath away. Amazing.

Thank you so, so, much. I thoroughly recommend Orpago.

01

Marie McQuillan

Dear Tom, just a note to say thank you for our fabulous table and chairs.

Some people thought I was mad to place a long distance order without seeing your work, but I am pleased to say I made the right decision! The chairs are really comfortable even with no cushions and the workmanship is first class.

I would highly recommend your work to anyone looking for a top quality commission that will last generations.

02

Marcella Leith

When we commissioned our pippy oak dining table Tom was extremely professional and reassuring, never having had a bespoke piece of furniture previously, obviously we had a few concerns, buying something you haven’t seen can be quite difficult!

Our worries were totally unfounded! 

Tom is an excellent craftsman, our table is a work of art and is way beyond our high expectations. The carefully selected pippy oak is just gorgeous. The table completed with 8 stunning chairs.

We hope to place an order for a pippy oak linen press/ sideboard as soon as possible!

03

Carol Markovic

I am delighted with my table, chairs and bench. I cannot thank Tom and his partner enough for the guidance, care and thought shown during the early decision days.

When they arrived - beautiful design and craftsmanship to take my breath away. Amazing.

Thank you so, so, much. I thoroughly recommend Orpago.

Client Testimonials

Before we started asking our clients to write reviews about us on Google, we asked them to write testimonials about us, which we printed in marketing material, or uploaded to our previous website. Here they are!

Jonathan Dimbleby

I saw an example of Tom’s work on a stand at the Kingsbridge show and was at once impressed by the originality and quality. 

I now have, in my main room, a ‘coffee’ table that I commissioned from him.  I am quite delighted with it.  It is craftsmanship of the highest quality. 

I was also greatly impressed by his readiness to discuss in detail what I needed.  He came to the house, saw the precise location, noted the other furniture in the room and came back with a design which he was to modify a little.  We discussed the best wood and the best texture and colour.  He sent me samples from which to choose. 

When the table arrived (by the promised date) it was precisely what I had wanted.  I cannot recommend his work too highly.

Gillian McLennan

We have been very impressed both with the quality of Tom’s work and with his passion and attention to detail.

He has produced two beautiful tables for us by personally selecting some stunning timber and creating furniture that is not only functional but a piece of art to be proud of.

Tom is a pleasure to work with, and we would not hesitate in recommending him.

Trish Crossley-Smith

Tom is an outstanding craftsman. We travelled 200 miles to see him and it was worth the journey.

He has made 2 beautiful pieces of furniture for us, a dining table and a bookcase. He made sure he understood what we were looking for but offered some excellent suggestions and advice to make sure each piece was perfect.

The finished products are outstanding and much admired.

Scott McKee

It's rare to find craftsmanship of this quality.

I searched long and hard to find a desk of the right size and specification, and was delighted when I found Orpago. Tom Dorich hasn't disappointed. He was helpful, knowledgeable and easy to talk to.

The finished desk is every bit as good as I expected from the photos on the Orpago website, and was delivered within the given timeframe. Highly recommended. :)

Martin Bloomfield

"I would like to say how really pleased we are with the table (and chairs) we now have at Old Farm  It fits in to the room beautifully and looks just the job.  Pricey, but worth every penny!  You could see it on the Toad Hall Cottages web site!"

Julia Williams

We were looking for beautifully crafted traditional kitchen chairs with a modern twist, and that’s exactly what we found at Orpago! Absolutely outstanding craftsmanship and style, with exceptional customer service to boot. Thomas Dorich was a real joy to deal with and had great recommendations, including on a suitable finish to match our other furniture. First class experience from start to finish, and we’re the proud owners of 3 works of art that are both a joy to sit on and look at each day!

Vanessa Boreham

We needed a new dining table and couldn't find anything in the usual high-end department stores.

In an online search, we came across Orpago and their useful online design tools. Contacting Tom, we were able to fine-tune our table to our exact requirements, even down to samples being posted to us to help us decide on the finish we wanted.

The table has arrived, we are absolutely delighted. The quality of finish and attention to detail are outstanding. We would highly recommend Orpago to anyone looking for a bespoke piece of high quality furniture.

Raymond Sparham

I was looking for oak bespoke table / benches / coffee table for my new home. I found Orpago by trawling through the internet and was immediately impressed by their responsiveness to my questions.

I visited their workshop in Devon – which was a 400 mile round trip and was pleased with everything I saw. Although a fairly small operation, Tom and his team produced an amazing looking table, with benches and a floating beam coffee table in a complimentary style. They really know their craft.

I am delighted with my new furniture and have no hesitation in recommending Orpago for their craftsmanship and attention to detail.

Amesbury School

Whilst being given the impossible task of finding new benches and tables for the school's new dining room, I stumbled across Orpago on the web. 

We required non-standard sizes and after speaking with Tom was very soon assured that he was the company to work with.  His workmanship is outstanding and Tom was always available to chat through my concerns and regular amendments. 

The finish product arrived on time and in budget.  The school are very happy and will look to Orpago in the future should we need.

Marie McQuillan

Just taken delivery of our new sideboard to match the table and chairs Tom made for us last year. As usual, the craftsmanship is superb, and it not only looks fantastic, but it makes me want to touch it every time I walk past.

I have no hesitation in recommending Tom and his team - everything worked perfectly and Tom was able to turn our somewhat vague thoughts into exactly what we were looking for.

We live almost 500 miles away so we have never met him and had not seen any of his work so it was certainly a leap of faith based solely on other reviews and our email exchanges, but I can honestly say these are the best purchases we have ever made - they are our family heirlooms of the future.

Celia Avati

We were so pleased to find Orpago, Tom, a craftsman through and through passionate about his work and truly in touch with our requirements.

His skill and dedication to detail have resulted in a table perfect for our needs.

Howard Wimpory

We wanted a dining table which would be a focal point in our open plan kitchen diner, found Orpago online and went for a chat with Tom at the workshop who helped us every step of the way.

We could not be more delighted with our Clawcross table in Pippy Oak with live edging, would thoroughly recommend to anyone who wants a quality product and proper British craftsmanship.

Rob Jones

We first saw Orpago tables at the Bath and West show in June 2016 and fell in love with them.  I returned to their pitch at least 3 times on the day and brought along all my friends who were also at the show, who all loved Tom’s display of furniture. 

At the time we lived in an old cottage and didn’t have enough space for a substantial dining table, so we had to wait until we moved into a bigger house, which we now have.  We wanted a dining table to complement our contemporary kitchen/dining room, so it was an easy decision to get in contact with Tom to commission a piece. 

By way of e-mails during Covid, we were able to refine our choice, but then travelled down to Devon – during a break in lockdown restrictions - to talk through our options with Tom at his workshop.

He was able to provide excellent and informed advice, and we are now in possession of a beautiful pippy oak table which is the envy of all our friends and exactly what we wanted and needed. 

It goes without saying that the level of craftsmanship is of the highest level, but the time and patience Tom displayed throughout the process of commissioning the table was inspiring. Thank you.

Gillian Temple

True British craftsmanship , lovely people to deal with and absolute value for money.

I could not have made a better choice than Orpago to make my dining table. It was a big decision and right from the start Tom took time to understand what I was looking for, provide valuable guidance and supply a detailed quote.

If you can, visit the workshop to discuss your ideas, see the raw materials and the finished examples of work. (Photos just don’t do it justice !)

Table and chairs arrived within the promised timescale and were carefully delivered, taking time to position them as I wanted and provide follow up care .The beautiful table, chairs and bench have received so many comments and compliments on the “feel”, the quality and the craftsmanship - and will become a family heirloom!

Rob Antrobus

We ordered a beautiful olive ash table and bench from Orpago. The craftsmanship and attention to detail is outstanding.

The guidance we were given was really appreciated (Tom was incredibly patient with us!) and the service very good. Delivered ahead of schedule.

They have created a stunning centrepiece to our new kitchen/ diner. Thank you!

Rupert Cox

Orpago have made us two tables, each very different, and each absolutely beautiful.

So much thought and care went into the making — from the type of wood, the thickness, the finish, the legs, every little detail — and the results speak for themselves.

These are tables made with artistry, craftsmanship and love — they are the heart of our home.

7 Wonder

Tom and the Orpago team turned around a beautiful wooden boardroom table for our sparkling new headquarters at Somerset House.

Friendly, reliable, and on time - the guys delivered with a quick turn around, and they weren't afraid of a bit of heavy lifting.

Couldn't be happier with the service, and we haven't hesitated in recommending them to the hundreds of corporate and private clients who have asked "where did you get that gorgeous table?".

Mark Wilmott

We were searching to find someone to work with to design and build some bespoke oak furniture for our old farmhouse refurbishment project including a very large bed, a dining table, dining chairs and two smaller coffee and corner tables.

After trawling through endless websites, I eventually found Orpago and instantly liked the look of the furniture and the feel of how it was presented – it seemed to me to be very well considered, striking just the right balance between set-piece craftsmanship, commercial affordability and, most importantly for us, the furniture seemed to capture exactly the right balance between modern and classic / traditional. Exactly what we were looking for in fact (I love old buildings but am at heart a fussy modern architect and unhealthily obsessed with fine craftsmanship and detail).

We quickly struck up a very positive dialogue with Tom, exchanging emails, sketches and associated budget costings. Tom dealt admirably with our endless minor tweaks and revisions and went to a huge amount of trouble to produce some great 3d CGI images during this preliminary phase and I really enjoyed this part, I must say. Being such a fussy architect client I thought he showed remarkable patience!

We actually only met Tom for the first time on the day he delivered our first batch of furniture and found him to be every bit as good a bloke as he seemed to be in his emails – the furniture is absolutely excellent, as I knew it would be, and I would have no hesitation in recommending him to others and indeed frequently do!

Paul Smith

We first contacted Thomas when we needed a large table for a house we were renovating; we were living in China at the time, always a challenge organising things like this without physically seeing work produced. We knew or thought we knew the dimensions, and after taking advice from Thomas about the balance and look of the table and what we were trying to achieve, we decided on a slightly different design.

This was a big investment, being so far away made all the more difficult. Thomas said "I'll make it anyway as I need a showpiece, but I know you will love it". 

The table was stunning, more a piece of art than a table, beautifully made, the care, attention to detail and passion that is Thomas, running through every part of it. We now have several pieces of furniture made by Thomas, including bespoke, and our living room is a gallery to his work. Stunning service and superb furniture.

Sue Watt

I am absolutely delighted with our beautiful round oak table and chairs. Thank you for helping to ensure our son's wheelchair fits underneath.

The quality of the workmanship is excellent throughout, and I would have no hesitation to recommend your products, in fact I already have. Thank you, Tom

Pat & David Frampton

We are delighted with the desk which Tom Dorich at Orpago made for us. From the initial design, where Tom's advice was invaluable, through to the delivery of the finished item Tom has been unfailingly helpful.

Tom's choice of wood and his skilful craftsmanship have given us a superb piece of furniture which enhances our home now and will be a legacy for the future.

It far surpasses any of the alternatives which we saw. This is the second item which Tom has made for us.

Undoubtedly, we would turn to him again for quality and value.

Denise Binnington & Richard Adlington

You never know what to expect when you commission a bespoke piece of furniture remotely, based only on conversations and images gleaned from the website. 

However, the trust and confidence gained from Tom and his team was a true reflection of their professional and customer focused approach.

The quality of the craftsmanship, attention to detail and the materials used has been first class, and we are really pleased with a piece of timeless furniture that will last well beyond our years.

Andrew Stafford

We are absolutely delighted with the table and chairs Orpago designed for our kitchen.

We spent several weeks working with Tom to come up with a design that fitted the space we had available, and that would give the room a fresh look.

The quality of the workmanship, and the attention to detail, combined with the use of beautiful English hardwoods, has produced a stunning piece of furniture.

Frances Healy

I have recently started working with Tom at Orpago and have found him to be a great contact; an inspiring and thoughtful designer and a very good manufacturer of his product and finishing.  He understands wood, listens carefully to the brief and provides a good service, all with a smile and a gentle reassuring manner.

He recently supplied a client of mine with a very large round oak table which extends with two leaves to make a large oval table, which is perfectly balanced and doesn’t tilt, even when fully extended.  The centre pedestal was a bespoke design, hashed out between the two of us, and we were all one hundred percent pleased with the outcome.  Chairs and stools were also made to suit the table, which made the whole project a total success.

We are working together again now on a different brief, for a different client, and I very much hope that this working relationship will build and continue for the future.

Jon & Helen Edwards

We found the Orpago website (and with it Tom) somewhat by accident but what a find! Tom could not have been more helpful in discussing and advising on the design of our table, and when we wanted to see it in the flesh Tom was very happy to show us round his workshop and showroom. 

The 200-mile trip was more than worth it, and we were impressed by Tom’s approach and expert craftsmanship.  

Result: we are now the delighted owners of a beautifully fashioned dining table and chairs, which couldn’t be more perfect for us. Thank you, Tom. We have no hesitation in highly recommending you!

Richard Hull

It was a pleasure to do business with Tom Dorich of Orpago. Based near Kingsbridge, this is a bespoke service. I wanted a table modelled on a Westmoreland farmhouse kitchen table for my house in Devon. 

We discussed style, wood and finish. Plans were received promptly. Then COVID set in, so progress was slower, particularly as I could not travel to Devon. However, it is now installed and looks great in the room with a wonderful finish.